Terms and conditions

Delivery terms

All standard orders please allow at leas 3-4 working days for your order to arrive. If you have requested personalised items you will need to allow 5-7 working days.

During busy periods if timescales exceed the above we will advise you once your order has been placed and of course if you need your items sooner we will of course provide a full refund.

Delivery of smaller items will be via Royal mail 1st class, Items over the value if £15 will be sent using a tracked and signed for service. 

Larger items (Over 1 kg in weight) will be shipped via interlink express with 1 hr delivery timeslot provided via email.

Delivery costs

Shipping starts from £1.50 for smaller items and will go up to £7.50 for larger orders. It's calculated automatically at checkout it will not exceed £7.50 and all orders over £100 with get free delivery.

Payment terms

All payments need to be made for goods at the time of purchase, you will be directed to our 3rd party payment provider site Paypal to make your payment. If you do not have a paypal account you can check out as a guest.

No orders will be dispatched until payment is received.

Cancelled orders

You have the right to cancel your order up to 14 days after the purchase, you need to inform us either via email or writing within 14 days of your order date. Then you will need to return the items to the following address (recorded delivery) within 30 days of purchase

Event Themes (Returns)

24 Oakgrove Gardens



SO50 6LZ

Once the items have been received and checked by us a full refund will be given including original postage paid. 

Incorrect orders

If a spelling error has been made by us on your order then we will replace these items free of charge, if the spelling error has been made by the customer then they will need to re-order the good themselves via the website.