Wedding and event bookings when we supply our services to your specific event

Cancellation policy

All Cancellations must be received via email: enquiry@eventthemes.co.uk or by telephone at 01329 833850.

In the event that the Client cancels the services outlined in the booking confirmation prior to the event date, the deposit will be forfeited. In addition, as compensation for loss of income for Event themes, the following charges will also apply as a percentage of the total fee due, dependent upon the number of days before the event that cancellation occurs:

• 90 days or less - 100%
• 6 months - 1 year - 50%
• 1 year an over - 25%

If Event Themes has to cancel this contract for reasons beyond their control (severe medical, natural, or other emergency), it may be necessary to retain an alternative supplier. Event Themes will make every effort to secure a replacement of the same professional standing and ability who is able and/or willing to provide a similar package as chosen in this agreement at the same/similar tariff. If such a situation should occur and a suitable replacement cannot be found, responsibility and liability is limited to the return of all payments received.

Events Payment policy

• Payment terms are strictly full payment 4 weeks before your event date, In the event that the balance is not paid four weeks prior to the event, Event Themes reserves the right to cancel the booking and the cancellation provisions set out above will apply.
• Deposits payments are due on acceptance of your quote and must be paid within 4 weeks to confirm your booking, if they are not paid within 4 weeks of your confirmation your booking will be released.

Online orders - Terms and Conditions

Delivery terms

All standard orders please allow at leas 3-4 working days for your order to arrive. If you have requested personalised items you will need to allow 5-7 working days.

During busy periods if timescales exceed the above we will advise you once your order has been placed and of course if you need your items sooner we will of provide a full refund.

Delivery of smaller items will be via Royal mail 1st class, Items over the value if £15 will be sent using a tracked and signed for service.

Larger items (Over 1 kg in weight) will be shipped via UK Mail next day courier service.

Delivery costs

Shipping starts from £1.50 for smaller items and will go up to £7.50 for larger orders. It's calculated automatically at checkout it will not exceed £7.50 and all orders over £100 with get free delivery.

Payment terms - Online orders

All payments need to be made for goods at the time of purchase, you will be directed to our 3rd party payment provider site Paypal to make your payment. If you do not have a paypal account you can check out as a guest.

No orders will be dispatched until payment is received.

Cancelled orders

You have the right to cancel your order up to 7 days after the purchase, you need to inform us either via email or writing within 7 days of your order date. Then you will need to return the items to the following address (recorded delivery) within 30 days of purchase

Event Themes (Returns)

24 Oakgrove Gardens

Bishopstoke

EASTLEIGH

SO50 6LZ

Once the items have been received and checked by us a full refund will be given including original postage paid.

Incorrect orders

If a spelling error has been made by us on your order then we will replace these items free of charge, if the spelling error has been made by the customer then they will need to re-order the good themselves via the website.

Event ticket bookings - Cancellation policy (relating to workshops, stall fees or any ticketed events)

• Cancellations can be received via email: sales@eventthemes.co.uk or by telephone at 02381 781351.
• Bookings cancelled 28 days or more before the event will be eligible for a 50% refund.
• Booking cancelled under 28 days notice will NOT be entitled to a refund.

Chair cover hire - do it yourself

• Please note deposit for chair cover hire is non refundable after 14 days of order but can be transferred to a new date if over 6 months notice is provided.
• The security deposit for chair cover hire is 50% of the total cost and is returned once all items have been collected and checked, please note this process can take 2 - 4 weeks after event date.
• If there are chair covers/sashes missing or severe damage this will be deducted from your security deposit.
• We will send you a copy for the full terms and conditions with your booking agreement.